Support

Our dedicated 24/7 online team of professionals is here to provide you with the best service possible. With a wealth of knowledge and expertise, our team is committed to ensuring that your needs are met around the clock. Whether you have a question, need assistance, or require support, our team is always available to help. We understand the importance of providing timely and accurate assistance, and we strive to exceed your expectations every step of the way. Rest assured that our team is equipped with the skills and resources necessary to address any issues or concerns you may have. Trust in our dedicated team to deliver the exceptional service you deserve.

Frequently asked questions

What is HackandSack?

HackandSack is an E-Commerce SaaS (Software as a Service) platform that provides businesses with online tools to sell products and services over the internet. It offers features like website hosting, payment processing, inventory management, and customer relationship management, all accessible through a subscription model.

How does the subscription model work?

Users pay a recurring fee (monthly or annually) to access the platform's features and services. Different subscription tiers may offer varying levels of functionality, support, and storage based on the needs of the business.

What features are included in the platform?

Our platform includes a variety of features such as:

  • Customizable storefronts
  • Secure payment gateways
  • Inventory management
  • Customer management tools
  • Marketing and SEO tools
  • Analytics and reporting
  • Mobile optimization
  • Integration with third-party applications

Is my data secure on your platform?

Yes, we prioritize data security. Our platform uses industry-standard encryption methods to protect sensitive data. Regular backups and security audits are also conducted to ensure the safety of your information.

Can I customize my online store?

Absolutely! Our platform allows you to customize your storefront's design, layout, and functionality to match your brand identity. You can choose from various templates and modify them as needed.

How do I set up my online store?

Setting up your store is simple:

  • Sign up for an account
  • Choose a subscription plan
  • Customize your store using our intuitive interface
  • Add products and set up payment methods
  • Add delivery method
  • Launch your store and start selling!

Who can open an online store with Hackandsack?

Anyone with an entrepreneurial spirit and a desire to sell products or services can open an online store with Hackandsack. Here are some key points to consider:

  • Individuals : Anyone can start an online store, whether you're a student, a stay-at-home parent, or a professional looking to earn extra income.
  • Small Business Owners : Small businesses can expand their reach by setting up an online store, allowing them to tap into a broader customer base beyond their local area.
  • Artisans and Crafters : Those who create handmade goods or unique products can showcase and sell their creations through e-commerce platforms.
  • Dropshippers : Individuals interested in starting a business without holding inventory can utilize dropshipping, where they sell products from suppliers who handle storage and shipping.
  • Niche Sellers : Anyone with a specific passion or niche product can find success by catering to a targeted audience.
  • Brands and Retailers : Established brands can enhance their visibility and sales by launching an online store to complement their physical locations.
  • Nonprofits and Organizations : Nonprofits can open online stores to sell merchandise or accept donations, helping to fund their missions.
What payment methods do you support?

We support a wide range of payment methods, including credit/debit cards, PayPal, and other popular payment gateways. You can choose which options to offer your customers during checkout.

Do you provide customer support?

Yes, we offer dedicated customer support through various channels, including email and live chat. Our support team is available to assist you with any questions or issues you may encounter.

Can I integrate third-party apps with the platform?

Yes, our platform supports integrations with various third-party applications, including accounting software, email marketing tools, and logistics services, to help streamline your operations.

Is there a trial period available?

Yes, we offer a free subscription package that allows you to explore the platform's features and determine if it meets your business needs before committing to a subscription.

What if I want to cancel my subscription?

You can cancel your subscription at any time through your account settings. Please review our cancellation policy for details on any potential charges or refunds.

Do you offer training or resources for new users?

Yes, we provide a documentation, to help new users get acquainted with the platform and maximize its features.

Prohibited and Restricted items

Here’s a list of prohibited items that are not allowed for sale on Hackandsack:

  • Illegal Items: Any products that are illegal to sell under local, national, or international law, including drugs, weapons, and counterfeit goods.
  • Adult Content: Pornographic materials, sexual services, or any items that promote adult entertainment are typically prohibited.
  • Hazardous Materials: Items that are flammable, explosive, or otherwise dangerous, including certain chemicals and toxic substances.
  • Stolen Goods: Any item that is reported as stolen or that does not have proper ownership verification.
  • Human Remains and Organs: Items such as body parts, human remains, and blood products are strictly prohibited.
  • Animals and Animal Products: Live animals or certain animal products that are not sourced from regulated farms or that violate animal cruelty laws.
  • Copyrighted Material: Items that infringe on trademarks, copyrights, or other intellectual property rights, including pirated software and counterfeit branded goods.
  • Gambling and Lottery Services: Any items or services related to gambling, including lottery tickets or betting services.
  • Health and Personal Care Products: Unregulated pharmaceuticals, supplements, or personal care items that have not been approved by relevant health authorities.
  • Tobacco Products: Cigarettes, cigars, and other tobacco products that are not compliant with local regulations.
  • Firearms and Ammunition: Weapons, firearms, and ammunition unless they comply with specific legal requirements.
  • Content That Promotes Hate or Violence: Any items promoting hate speech, violence, or discrimination against individuals or groups based on race, gender, religion, or sexual orientation.
  • Fake or Misleading Products: Items that are misrepresented or falsely advertised, including scams or fraudulent products.
  • Privacy Violating Items: Devices or products that infringe on personal privacy, such as hidden cameras or tracking devices without consent.
  • Items with Excessive Restrictions: Products that have specific restrictions or regulations that the seller cannot comply with, such as certain electronics or international shipping limitations.

Be aware that even if an item isn’t explicitly prohibited on a website, selling it might still be illegal depending on your location.

Certain items are strictly prohibited for sale due to the inherent risks and potential harm they pose to individuals, groups, communities, and the country as a whole. This includes, but is not limited to, illegal drugs, firearms, and explosives, which can lead to violence, addiction, and loss of life. Additionally, counterfeit products, such as fake medications or safety equipment, can endanger health and safety, while human trafficking and exploitation undermine social justice and human rights. Items that promote hate speech or incite violence threaten social cohesion and can lead to widespread unrest. The regulation of these products is essential in protecting public safety and fostering a secure environment for all.